Our commitment
You should receive the digital product you purchased in a usable form. If something is wrong, contact us within 14 calendar days of purchase and we will review the order promptly.
Refund or correction eligibility
We will provide reasonable access assistance, replacement, correction, or a refund when appropriate for:
- a duplicate charge for the same purchase;
- a purchased download that is missing, inaccessible, corrupt, or materially defective;
- delivery of the wrong product or edition;
- a charge or fulfillment error caused by our systems; or
- a refund required by applicable law.
Downloaded products and change of mind
Because digital products can be accessed immediately and cannot be physically returned, a correctly delivered product is ordinarily final once it has been downloaded. A change of mind, failure to use the product, or a mistaken purchase that was accurately described does not ordinarily qualify for a refund, except where applicable law requires otherwise.
How to request help
Email help@probate-happens.com within 14 calendar days of purchase. Include:
- the email address used at checkout;
- the order number, if available;
- the product name; and
- a short description of the access, file, delivery, or billing problem.
Do not email full card numbers, passwords, Social Security numbers, estate documents, or other highly sensitive information.
How we resolve requests
For an access or file problem, we may first restore the download, supply the correct file, or confirm basic device compatibility. When a refund is approved, it is returned to the original payment method. Processing time after approval depends on Stripe and your financial institution.
A full refund ends the license to use the refunded product and may revoke its download access. We may decline requests involving fraud, abuse, redistribution, or claims not supported by the order record, subject always to rights that cannot lawfully be limited.
Scope
This policy covers digital products purchased directly through this website. Physical products, subscriptions, organization licenses, or purchases made through another retailer are governed by the terms shown for that offering or retailer.